Delivery & Shipping
Shipping & Returns
At AnD Atelier, we treat our avant-garde curations as archival masterworks. Our logistical frameworks are engineered to ensure that your conceptual profiles are handled with the utmost precision, discretion, and care from our space to your doorstep.
1. Shipping & Delivery
Complimentary Worldwide Shipping: To support our global community of collectors and subversives, we offer secure, fully tracked, and free international shipping to over 150 countries.
Order Processing: Because we perform rigorous authenticity and physical quality assessments on every individual pair of footwear prior to dispatch, please allow 1 to 3 business days for our team to process, wrap, and seal your order.
Estimated Delivery Timelines: Once dispatched from our atelier, delivery times generally fall within the following brackets depending on your geographical location:
- North America & Europe: 5 – 10 business days via premium express networks.
- Asia-Pacific: 4 – 8 business days via dedicated regional corridors.
- Rest of the World: 7 – 14 business days depending on destination customs routing.
Tracking Your Order: Upon dispatch, a confirmation email housing your secure tracking number and active courier carrier details will be automatically transmitted to your registered inbox. You can monitor the journey of your package in real-time.
*Customs, Duties, & Import Taxes: Please note that international shipments may subject the recipient to localized destination import duties, VAT, or brokerage fees determined by your regional custom authority. These external assessments remain the independent responsibility of the customer.
2. Returns & Exchanges
14-Day Return Window: We recognize that acquiring conceptual and anatomical footwear requires a flawless harmony of fit and feel. AnD Atelier accommodates returns or size exchanges within 14 days of package delivery, provided the criteria below are strictly sustained.
Eligibility Framework: To maintain archival integrity, items submitted for return or exchange must comply with the following parameters:
- The footwear must remain entirely unworn, unaltered, and free of superficial sole creasing, scuffs, or markings.
- Shoes must be tried on exclusively on clean, carpeted indoor surfaces to safeguard the delicate sole structures.
- All original designer boxes, dust bags, authenticity certificates, tissue paper inserts, and numerical tags must be enclosed inside the return carton exactly as received.
How to Initiate a Return: Kindly transmit an official return request to our concierge desk at [email protected], citing your order ID and the root reasoning for the request (e.g., size modification or cancellation). Our team will supply you with our localized warehouse return coordinates and detailed packaging declarations within 24 hours.
Return Shipping Fees: Unless an incorrect item or physically compromised parcel was documented upon arrival, the domestic or international transport fees required to route returns back to our fulfillment center are borne by the purchaser. We strongly advise selecting a tracked carrier network with transit insurance coverage.
3. Refund Processing
Once your return parcel arrives back at our facilities, it will undergo a formal structural and verification inspection by our curatorial technicians within 3 business days. Following approval, your full product refund will be credited directly back to your original source of payment.
Standard financial networks usually require 5 to 10 business days for banks or credit card systems to reflect the incoming balance adjustment on your statements.
For further real-time inquiries regarding sizing metrics or specific logistical pathways, communicate freely with us at [email protected].